Guide Me Right carries on its innovation process and goes beyond the experience by going into the accommodation facilities!

Indeed EDGAR, the new digital concierge, allows all accommodation facilities to have a custom app and a digital concienge to manage customers. The goal of Edgar is to allow accommodations to offer a more complete product, innovative and quality to their clients, to save time and effort while maximizing the revenue for each guest. Indeed Edgar allows you to provide your guests with useful information efficiently and also to integrate, in one app, all services required by guests. It also facilitates communication with the guest and allows you to monitor its satisfaction during the stay.

Thanks to EDGAR the facilities can increase revenues by reducing the efforts and maximizing the individual customer performance and also improve the service quality, therefore, the customer satisfaction, by ensuring more positive reviews of the accomodation.

Thanks to Edgar each accommodation can:

- increase revenues offering more services and make UP-SELLING by proposing internal and external services bookable on EDGAR to maximize the revenue of each guest;

- use tools for MARKETING & ANALYTICS to track customers, intercept and meet their needs before, during and after their stay and to offer them custom solutions;

- increase SERVICE QUALITY by presenting the internal and external services to guests and allowing them to discover and book these services, increasing the offer quality and positive reviews;

- easily manage customers thanks to a live chat and send them special and dedicated offers, surveys to assess their satisfaction during their stay and much other.

Thanks to Edgar guests can:

- send REQUESTS for SERVICES IN REAL TIME, avoiding any communication problems and immediately;

- buy independently some SERVICES choosing among all those proposed by Edgar and those selected for guest by the accommodation facility;

- have a map with GPS AND INFORMATION ALWAYS UPDATED instead of brochures and depliants, uncomfortable and obsolete;

- always be assisted and interrogated about their satisfaction LEVEL and so to receive custom and satisfying services;

- live a digital stay even in a small accommodation and take advantage of a smart concierge that follows them during their stay.

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